Authentication and Playback Errors

Incident Report for Screeners

Resolved

This has been resolved.

Posted Jan 29, 2021 - 17:20 PST

Monitoring

We have identified the underlying cause and deployed a solution. Usage has returned to full uptime. Our engineers are continuing to monitor closely to prevent any recurrence.

Posted Jan 29, 2021 - 13:07 PST

Investigating

We are currently investigating reports of users receiving errors when attempting to log in or play video files.

Posted Jan 29, 2021 - 12:15 PST

This incident affected: Screeners App (Web Application, SafeStream).